Frequently Asked Questions

Find answers to common questions about our 3D printers, laser engravers, and support services.

What is the standard shipping time for 3D printers and accessories?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the local warehouse availability.

Does ELEGOO provide a warranty on its electronic products?

Yes, we offer a 1-year limited warranty on the main components of our 3D printers and a 6-month warranty on consumable parts like LCD screens and FEP films.

What payment methods are accepted on the official store?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna or Shop Pay for installment billing.

Can I return a product if I am not satisfied?

We offer a 30-day return policy for unopened or defective items. If the product has been used, a restocking fee may apply depending on the condition of the return.

Where can I find the latest firmware and software for my device?

All firmware updates, slicing software (like CHITUBOX), and manual downloads are available on our official Support page under the 'Download' section.

Do you offer technical support if I encounter issues with my print?

Absolutely. Our technical support team is available via email, and we have an extensive community forum and Facebook group where experts can assist with troubleshooting.